Gaya APA

Fitsimmons, J, A., Fitsimmons, M, A. (2006). Service Management ; Operation, Strategy, Information and Technology (V). Singapore: McGraw-Hill.

Gaya MLA

Fitsimmons, James, A.., Fitsimmons, Mona, A.. "Service Management ; Operation, Strategy, Information and Technology". V Singapore: McGraw-Hill, 2006. Text.