Gaya APA
Diana, A., Tjiptono, F.
(2006).
Total Quality Management (TQM)
(
Rev.)
.
Yogyakarta:
Andi.
Gaya MLA
Diana, Anastasia., Tjiptono, Fandy.
"Total Quality Management (TQM)".
Rev.
Yogyakarta:
Andi,
2006.
Text.