Gaya APA

Gordon, J. (2003). The Pfeiffer Book of Successful Conflict Management Tools; The Most Enduring, Effective, And Valuable Training Activities for Managing Workplace Conflict . San Francisco: Pfeiffer.

Gaya MLA

Gordon, Jack. "The Pfeiffer Book of Successful Conflict Management Tools; The Most Enduring, Effective, And Valuable Training Activities for Managing Workplace Conflict". San Francisco: Pfeiffer, 2003. Text.