Gaya APA
Tjiptono, F., Diana, A.
(2006).
Total Quality Management (TQM)
(
Rev.)
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy., Diana, Anastasia.
"Total Quality Management (TQM)".
Rev.
Yogyakarta:
Andi,
2006.
Textbook.